Returns & Exchanges

At Koala, we want you to be completely satisfied with your home decor and furniture. If your purchase isn't the perfect fit for your space, you can return or exchange items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or our online portal with your order number and the reason for the return.

• 2.
  Prepare the Package

  Ensure the item is in its original condition and packaging; please include all assembly tools and instruction manuals provided.

• 3.
  Schedule a Pickup

  Once approved, we will coordinate a courier service to collect the item from your home or provide a prepaid shipping label.

• 4.
  Receive Your Refund

  After our warehouse inspects the returned item, your refund will be processed to your original payment method within 7-10 business days.